GENERAL SHIPPING & DELIVERY TERMS
- All parcels are delivered by courier service. Store pick up is also available.
- If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.
- All transit time are subject to courier transport conditions and volume of parcels traffic.
- If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery.
- We are not responsible for wrong or undeliverable addresses.
- In case the courier service returned the parcel due to wrong address, we will contact buyer immediately through phone or email. Shipping fees are payable by buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or refund will be issued should stock went out.
When will I receive my order?
After your order is verified and payment has been cleared, we will ship out your order within the following time frame:
- West Malaysia: 3 - 5 working days (Except Sundays and Public Holidays)
- East Malaysia: 7- 14 working days (Except Sundays and Public Holidays)
Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.
However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. XD AUTO SDN BHD shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to collect your delivery, our delivery company may leave a card giving you instructions on either re-delivery or collection from the delivery company.
What are the shipping/delivery rates?
Standard Delivery charges will be base on Weight.
Our operation cut off time is 6pm on weekdays (Monday to Saturday). Any order made after 6pm will be bring forward to the next working days.
** Our delivery times are counted based on Working Days.
Do you deliver during weekends and holidays?
Our courier partners are unable to deliver during weekends or public holidays.
Can I cancel my order after order has been shipped?
Unfortunately, we are unable to accommodate your request for cancellation once the item has been shipped.